SUMMARY DESCRIPTION OF POSITION:
A Community Manager ensures that our audience on social media platforms are being nurtured and responded to. This individual is a “people person” and enjoys engaging with people as well as providing excellent customer service to the online community.
FOR THIS POSITION:
Build relationships with FamilyLife’s online community on social platforms
Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
Publish content that meets the brand’s communication style
Engage with the online community and respond to comments and requests in a timely manner.
Monitor comments on posts and engage with them. “Like” all positive, helpful comments and respond to those that merit a response.
Use effective communication methods to increase followers to social media accounts.
Research trending topics, hashtags, and videos relating to FamilyLife brand
Assist with fostering new relationships with key influencers within the community
Monitor reviews of our Facebook page, and leave a comment for those that give us 5 stars.
Assist with creating content strategy to announce and educate the FamilyLife online community on new offerings
Monitor and provide feedback on engagement/conversation via social media channels to Social Media Manager
Assist with creating engaging content and videos for all social media platforms
Stay up-to-date with current FamilyLife blogs, podcast, event, products, etc
Stay up-to-date with the latest industry and digital trends
Facilitate and participate in online events to build community and boost brand awareness, events, or products
We exist to help families grow together and impact their corner of the world.
Our vision is that every home would be a godly home.
At FamilyLife, we understand there is a gap between the intention we have for our families and what we actually experience in life. Too often, our relationships fall short of what we desire them to be.
But this isn’t what we were made for. Instead, we believe God made us to live in perfect community with Him and each other. We believe God’s word offers insight for us to bridge the gap — to make our intentions match the reality of our relationships. To that end, we create content and experiences to help families pursue what matters most and grow more fulfilling connections with God, each other, and their communities.