SUMMARY DESCRIPTION OF POSITION:
This role will perform various administrative related functions in support of department management, supporting the donor representative teams, assist in their work functions, disseminate information throughout the department, coordinate meetings and activities, responsible for mail distribution and donor program database support.
FOR THIS POSITION:
- Coordinate and manage donor Customer Relationship Management (CRM) database support, donation reporting and data hygiene of constituent database records to ensure accurate caseload attribution, elimination of duplicate records, and ongoing optimization of database functionality.
- Responsible for department daily mail pickup and distribution to remote sites.
- Collaborate with Donation Services to ensure prompt and accurate coding of donation checks for proper attribution within financial systems.
- Coordinate and manage donor “thank you letter” mailing processes including pulling proper database files and with 3rd party vendor for printing and mailing.
- Oversee Thank You call CRM database assignment process with reps.
- Provide operational and administrative support to the development department including donor rep team requests (supply orders, training materials, resource orders, WTR gift card orders, Salesforce changes, etc).
- Coordinate and manage the return mail address processing, data hygiene and rep caseload changes.
- Coordinate and manage new Legacy Partner “welcome kit” mailings.
- Coordinate department meeting calendars and moderate video meeting system.
- Maintain and update electronic and physical filing systems.
Priority Level
Strategy
Team
Role Level
For more information, contact:
State(s) / Location(s)
Why we exist
We exist to help families grow together and impact their corner of the world.
How we fulfill that purpose
What we desire for the world
Our vision is that every home would be a godly home.
About Us
At FamilyLife, we understand there is a gap between the intention we have for our families and what we actually experience in life. Too often, our relationships fall short of what we desire them to be.
But this isn’t what we were made for. Instead, we believe God made us to live in perfect community with Him and each other. We believe God’s word offers insight for us to bridge the gap — to make our intentions match the reality of our relationships. To that end, we create content and experiences to help families pursue what matters most and grow more fulfilling connections with God, each other, and their communities.